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Refund policy

At Mille Dollari, we take immense pride in the quality and craftsmanship of our products. We ensure all our items are thoroughly inspected before dispatch. However, if you are not fully satisfied with your purchase, we offer a 48-hour Return & Exchange Policy.

Eligibility for Return & Exchange

  • Timeframe: Requests for returns or exchanges must be raised within 48 hours of receiving the product.
  • Condition: Products must be unused, in original condition, and with all packaging, accessories, and tags intact. You may try on the product, but we request you take appropriate care to maintain its condition.

Returns Process

  1. Return Requests: Notify us within 48 hours if you wish to return or exchange a product.
  2. Store Credit or Refund: We offer store credit valid for 365 days or a bank transfer upon approval.
  3. Quality Check: After receiving your returned item, we will conduct a quality check to ensure it meets our standards. If it passes, the refund or store credit will be processed within 3-4 business days.

Important Notes:

  • If the product fails the quality check, it will be returned to you without processing the return.
  • Made-to-order products (e.g., shoes, bags) can only be exchanged for size, not refunded.
  • Custom-made products (personalized items) are final sale and non-returnable.
  • Promotional items or clearance sales can only be exchanged for the available size or returned for store credit.

Exchange Process

  • Size or Color Mismatch: If you receive an incorrect size or defective item, we will replace it at no cost after a thorough examination. Exchanges are subject to stock availability.
  • Non-defective Product: For a different size, exchanges are permitted. If no stock is available, store credit will be provided.

Exceptions

  • Items valued at ₹9,999 or higher can only be exchanged or returned for store credit.
  • Made-to-order items can only be exchanged for a different size.
  • Custom-made products are final sales and can only be exchanged or credited if eligible.
  • Products purchased during special offers (such as clearance, sale, or deal promotions) are not eligible for refunds but may be exchanged or returned for store credit.

Returns Instructions

  • Return Packaging: Please ensure that the item is sealed and packed securely to avoid damage during transit. Mille Dollari is not liable for any damages that occur during return shipping due to inadequate packaging.
  • Pickup Service: If eligible for return, a reverse pickup will be arranged by our courier partner. In certain areas, where pickup is unavailable, we may require you to ship the product yourself. Shipping costs will be reimbursed as store credit.

Conditions for Return/Exchange:

  • Items must be unworn, unused, and unwashed.
  • Returns must be made in the original packaging, with tags intact and in perfect condition.
  • Products received outside of the 48-hour window may be eligible for return at our discretion and may be returned for store credit only.

Important Information:

  • Product Color Discrepancy: As each product is hand-finished, slight color variations may occur. If you are not satisfied, we will offer an exchange before proceeding with a refund.
  • Sale Items: Products bought on promotions, clearance sales, or special offers can only be exchanged or returned for store credit.
  • Gift Cards: These are non-returnable and non-exchangeable for cash.

Reverse Pickup & Reimbursement

To initiate a reverse pickup, please contact our customer support at:

If you need to ship the product back yourself, kindly use a reliable courier. Once we receive the return, shipping charges will be reimbursed as store credit.

Contact Us for Support:

Thank you for shopping with Mille Dollari. We appreciate your understanding and cooperation in maintaining the highest standards of service.